Return Policy
Anything Wrong?
- PLEASE inspect your merchandise immediately upon receipt.
- If you believe you have received something defective, please contact us within 3 days of order receipt at hello@maderaplace.com
- If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for replacement.
- Madera Place will not be responsible for return shipping unless item is incorrect or defective.
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Return Requirements
The Item:
- All tags must still be attached.
- Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.
- Item can’t be worn, altered or washed.
Items NOT Eligible for Return:
- Any time a coupon code of 25% off or greater was used on the order.
- Any item in the sale/clearance section.
- Any item marked down or discounted.
No exceptions or exchanges. Gift Cards can’t be returned or refunded.
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Order Cancellation or Change:
- Orders cannot be modified or cancelled once they are placed.
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Return Options:
Store Credit: Your item must be received or postmarked* within 30 days from the date you order was placed. You will receive an e-gift card once your return has been processed to the email you checked out with.
Exchange: Your item must be received or postmarked* within 14 days of the of the order date.
*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count.
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Return Shipping:
- Ship it via the carrier of your choice.
- Our return address is: Madera Place, 9327 Briarhill Way - Toano, VA 23168
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Returns Processing:
- Once we receive your return, please allow 2-5 business for processing.
- If a return is received without specifying an exchange or store credit, store credit will be automatically given.
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~ Our goal is for you to SQUEAL WITH GLEE when you receive your new boutique item from Madera Place!! ~ If for some reason you are unhappy with your item, we will either exchange for another size, or issue you store credit.
Questions? Contact us at hello@maderaplace.com.