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Return Policy

 

Anything Wrong?

  • PLEASE inspect your merchandise immediately upon receipt.
  • If you believe you have received something defective, please contact us within 3 days of order receipt at hello@maderaplace.com
  • If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for replacement.
  • Madera Place will not be responsible for return shipping unless item is incorrect or defective.

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 Return Requirements

The Item:

  • All tags must still be attached.
  • Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.
  • Item can’t be worn, altered or washed.

Items NOT Eligible for Return:

  • Any time a coupon code of 25% off or greater was used on the order.
  • Any item in the sale/clearance section.
  • Any item marked down or discounted.

No exceptions or exchanges. Gift Cards can’t be returned or refunded.

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Order Cancellation or Change:

  • Orders cannot be modified or cancelled once they are placed.

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Return Options:

Store Credit: Your item must be received or postmarked* within 30 days from the date you order was placed. You will receive an e-gift card once your return has been processed to the email you checked out with. 

Exchange:  Your item must be received or postmarked* within 14 days of the of the order date.

*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count. 

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Return Shipping:

  • Ship it via the carrier of your choice.
  • Our return address is: Madera Place, 9327 Briarhill Way - Toano, VA 23168
 **Please get a tracking number to track your package. We are not responsible for packages lost in transit.

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Returns Processing:

  • Once we receive your return, please allow 2-5 business for processing.
  • If a return is received without specifying an exchange or store credit, store credit will be automatically given.

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~ Our goal is for you to SQUEAL WITH GLEE when you receive your new boutique item from Madera Place!! ~  If for some reason you are unhappy with your item, we will either exchange for another size, or issue you store credit. 

 

Questions? Contact us at hello@maderaplace.com.