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All orders are shipped within 1-2 business days via USPS (unless otherwise stated in the product description). You will receive a shipping confirmation email containing a tracking number once your item has shipped. Please allow up to 12 hours for your tracking number to start working. 

    • Free Shipping: takes 5-7 business days to arrive at your door. Does not include insurance. This is our slowest option. 
    • USPS Priority Upgrade: $2.95, 2-3 business days to arrive, but delivery times are not guaranteed. Includes $50 insurance through the USPS. 
    • Orders $200+ include insurance and require a signature to be delivered. This is to protect from theft and is 100% complimentary. If you know you won't be available to sign please contact us prior to shipment. By waiving signature delivery you are accepting responsibility for the package once it's marked delivered. 
Once we hand your package off to the post office it is out of our control as to how fast it gets to you (even when priority mail is chosen) and the post office is now responsible for it. If you have questions as to the location of your package or why it hasn't arrived yet, you will need to contact your local post office.

Customer is responsible for entering the correct shipping address. If a package is returned due to a incorrect address, you will be responsible for the shipping cost to get it to you. If you feel you have entered the wrong address, please contact us immediately at hello@maderaplace.com. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. We are not responsible for refunding or replacing shipments for packages shown as delivered.

We are NOT responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or you can upgrade to priority shipping to include insurance. 

** Order Cancellation ** 
 Once an order is placed it cannot be cancelled or modified.